Three minutes for all

"Specifically, what has been most reported in the press is that the waiting time to be attended by telephone for basic general services such as electricity, water or gas, whether they are offered by public or private companies, will be limited to three minutes. In addition, the resolution in these cases will have to be given within two hours".

Last week, the Government approved the draft bill on Customer Services, which will now begin its passage through Congress. The aim of the bill is to extend consumers' rights and improve the timeframes for consultation and the resolution of incidents. 

Joan Roca, Executive Chairman and Partner, reflects on this issue in the following article in La Vanguardia. 

Access to the full article.